Senior Operations Associate / Manager, Operations

Job Category: Operations
Job Type: Full Time Permanent
Date posted: 16 March 2022

About the Company  

Validus is Singapore’s #1 SME lending marketplace with a presence in Indonesia, Vietnam, and Thailand.  An award-winning Fintech using data analytics and AI to drive growth financing to underserved SMEs, Validus actively partners with Corporates to provide supply chain financing to SME ecosystem in the region.


Founded in 2015, Validus holds a CMS license by the Monetary Authority of Singapore and is backed by highly reputed VCs including FMO and Vertex Ventures.


Job Description
The role will be multifaceted with a core focus on providing top-notch support to our clients. You will have the opportunity to play a key role in leading and developing the team as we significantly grow our client base. The Operations team is responsible for the end-to-end fulfillment of our processes, ensuring that we deliver a seamless experience to all customers always through all their interactions with us.

This role reports directly to the Head of Operations.

● Lead the team in general operations processing functions, including client onboarding, account servicing, document management, etc.
● Ensure timely and effective escalation of potential issues and resolution
● Work closely with various internal and external stakeholders (Front Office, Compliance, Credit, etc.) to complete required processing and resolve issues arising
● Answer queries on operational processes
● Cooperate with Tech and product teams for product development and managing quality assurance
● Help design, improve, and implement adequate operational policies and control procedures
● Implementing quality assurance measures to improve business monitoring
● Manage, build, and grow the operations team


Job Requirements
You should be keen on working within a start-up style environment, understanding the unique responsibility, creativity and flexibility that is required, and the challenges and opportunities that come with it

Core requirements for candidates are:
● Minimum Degree holder
● At least 5 years of experience in KYC/AML/CDD within the financial services industry, and 2 years in a leadership position
● Ability to work independently as well as collaboratively with strong self-starter characteristics
● Organized with good problem solving and analytical skills
● Strong communication and written skill
● A good team player


Applicants not currently authorized to work in Singapore without sponsorship will be reviewed only subsequent to those already authorized to work in Singapore without sponsorship.


Validus reaffirms its policy of non-discrimination regardless of race, color, creed, age, gender, religious belief or nationality. Applications for employment shall be considered solely on the applicant’s ability to perform the duties of his/her position and fulfill the responsibility of the position for which he/she is being considered or hired.

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